The global chatbots in healthcare market is expected to witness a CAGR of 24.23% during the forecast period. The chatbots in the healthcare sector have advanced dramatically owing to the growing penetration of smart devices, enhanced internet connectivity, rising demand for cost optimization, augmented customer experience, need for virtual assistance, and development in NLP and speech recognition. Moreover, the surge in inpatient waiting time, an increasing number of collaborations between industry players and healthcare providers to adopt healthcare chatbots, increasing downloads of healthcare mobile applications, technological innovations in artificial intelligence Nevertheless, the rising investment in social media chatbots, adoption of chatbots as primary care providers, and effective cost-containment tool are the opportunities that are prevalent in the healthcare chatbots market.
Baidu (China) acquired Kitt.ai (US) to provide developers with a platform to build chatbots based on AI and NLP technology.
The COVID-19 pandemic has augmented the chatbots in the healthcare market to access and take care of individuals requiring an immediate response. According to World Economic Forum, more than 1000 COVID-19 specific chatbots were launched by Microsoft's chatbot creation program.
Browse 63 market data Tables and 40 Figures spread through 200 Pages and in-depth TOC on Chatbots in Healthcare Market by Component (Software and Services), by Deployment Model (On-Premise Model and Cloud-Based Model), by Application (Medical Triage, Customer Service and Administration, Mental Health, Health and Fitness, Patient Engagement, and Others (Clinical Trials, Medical Reminder, Chatbot in Research, and Chatbots in Medical Procedures)), by End-User (Patients, Providers, Payers, and Others), and Region - Global Forecast to 2027"
By component, the software segment is projected to dominate during the forecast period.
Based on the component, the chatbots in healthcare market are segmented into software and services. The improved technological features in chatbot software like Natural Language Processing (NLP), multilingual capabilities, interference engine, cloud-based deployment, Application Programming Interface (API), mobile platform compatibility, and single point of search is bolstering the demand for the software segment in the chatbots in healthcare market moreover, healthcare chatbots market is growing owing to the wider usage of smartphones and rising awareness about self-monitoring methods in health and disease management.
Global Chatbots in Healthcare Market Segmentation Analysis
Segment |
Categorization |
Leading Category |
Component |
Software and Services |
Software (Largest) |
Deployment Model |
On-Premise Model and Cloud-Based Model |
Cloud-Based Model (Largest) |
Application |
Medical Triage, Customer Service and Administration, Mental Health, Health and Fitness, Patient Engagement, and Others (Clinical Trials, Medical Reminder, Chatbot in Research, and Chatbots in Medical Procedures) |
Medical Triage (Largest) |
End-User |
Patients, Providers, Payers, and Others |
Patients (Largest) |
Region |
North America, Europe, Asia-Pacific, and Rest of the World |
Europe (Largest) Asia-Pacific (Fastest) |
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“Europe to hold the largest regional market share.”
Europe dominates the chatbots in the healthcare market owing to the rising literacy rate, technology-friendly population, rise in spending on healthcare infrastructure, and close connection between medical institutes and technological service providers.
Some of the major players in the global chatbots in the healthcare market include Babylon Inc., HealthTap, Inc., Baidu, Inc., Sensely, Inc., Woebot Health, Ada Health GmbH, Your.MD Ltd. UK, Buoy Health, Inc., PACT Care BV., and GYANT.com, Inc.
Scope of the Report
Report Metric |
Details |
Market Size Available for the Years in the Study |
2015–2027 |
Historical Period |
2015–2020 |
Base Year |
2020 |
Forecast Period |
2021–2027 |
Segments Covered in the Study |
Component, Deployment Model, Application, End-User, and Region |
Geographies Covered in the Study |
North America (U.S., Canada, Mexico), Europe (Germany, U.K., France, Italy, Spain, Russia), Asia-Pacific (China, Japan, India, South Korea), and Rest of the World (Brazil, Saudi Arabia, South Africa, U.A.E.) |
Companies Covered in the Study |
Babylon Inc., HealthTap, Inc., Baidu, Inc., Sensely, Inc., Woebot Health, Ada Health GmbH, Your.MD Ltd. UK, Buoy Health, Inc., PACT Care BV., and GYANT.com, Inc. |
Global Chatbots in Healthcare Market Coverage
Component Insight and Forecast 2015-2027
Deployment Model Insight and Forecast 2015-2027
Application Insight and Forecast 2015-2027
End-User Insight and Forecast 2015-2027
Geographical Segmentation
Chatbots in Healthcare Market by Region
North America
Europe
Asia-Pacific (APAC)
Rest of the World (RoW)