The global speech analytics market is expected to grow at a CAGR of 16.6% during the forecast period with its market size predicted to reach USD 6.2 billion by 2030. Globally, speech analytics industry players are leveraging market growth through product launches, partnerships, mergers & acquisitions, and geographic expansion. For example, NICE Ltd. acquired Mattersight Corporation (cloud-based speech analytics software provider).
Further, Amazon Web Services Inc. launched an artificial intelligence (AI)-powered speech analytics for Amazon Connect that offers customer insights in real-time and enables agents to respond as per the customer's need and enhance the overall customer experience.
Segment / Key Players |
Categorization |
Offering |
Solution, Service [Professional, Managed] |
Deployment Type |
On-Premises, Cloud-Based |
Enterprise Size |
Small & Medium Enterprise, Large Enterprise |
Vertical |
BFSI, Media & Entertainment, Manufacturing, Automotive, Healthcare, Energy & Utilities, Government, Retail, Others |
Application |
Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Risk & Compliance Management, Others |
Key Players |
Hewlett Packard Enterprise Company, Calabrio Inc., Clarabridge Inc., NICE Ltd., Verint Systems Inc., CallMiner Inc., Genesys Telecommunications Laboratories Inc., OnviSource, Avaya Holdings Corporation, Aspect Software Inc., Zoom International, and Castel Communications |
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The BFSI category held the largest share of the speech analytics market in 2023
Based on vertical, the global speech analytics market is divided into BFSI, hospitality, it & telecom, healthcare, media & entertainment, manufacturing, government, retail, and others. Of all, the BFSI category held the largest share of the market in 2023, owing to the increasing use of speech analytics solutions by financial institutions, to enhance customer satisfaction, and ensure regulatory compliance.
Based on application, the global speech analytics market is categorized into customer experience management, call monitoring, agent performance monitoring, risk & compliance management, and others. Of all, the customer experience management category held the largest share in the market in 2023, owing to the growing need to analyze overall customer experience, and then forecast customer satisfaction score, which helps firms to improve their sales strategies.
Geography Insight
Geographically, North America has accounted for the largest share in the speech analytics market, globally and is predicted to grow significantly during the forecast period. The growth of this market is attributed to the existence of a large number of speech analytics solution vendors in the U.S., an increasing service industry, and an increasing number of contact centers in the region.
Competitive Insight
Some of the key players operating in the global speech analytics market are Hewlett Packard Enterprise Company, Calabrio Inc., Clarabridge Inc., NICE Ltd., Verint Systems Inc., CallMiner Inc., Genesys Telecommunications Laboratories Inc., OnviSource, Avaya Holdings Corporation, Aspect Software Inc., Zoom International, and Castel Communications.
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The report provides the market value for the base year 2023 and a yearly forecast till 2030 in terms of revenue (USD Billion). The report segments the global speech analytics market based on offering, deployment type, enterprise size, vertical, application, and region.
Global Speech Analytics Market Coverage
Offering Insight and Forecast 2025-2030
Deployment Type Insight and Forecast 2025-2030
Enterprise Size Insight and Forecast 2025-2030
Vertical Insight and Forecast 2025-2030
Application Insight and Forecast 2025-2030
Geographical Segmentation
Speech Analytics Market by Region
North America
Europe
Asia-Pacific (APAC)
Rest of the World (RoW)