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The global speech analytics market is expected to grow at a CAGR of 16.6% during the forecast period with its market size predicted to reach USD 6.2 billion by 2030. Globally, speech analytics industry players are leveraging market growth through product launches, partnerships, mergers & acquisitions, and geographic expansion. For example, NICE Ltd. acquired Mattersight Corporation (cloud-based speech analytics software provider).

Further, Amazon Web Services Inc. launched an artificial intelligence (AI)-powered speech analytics for Amazon Connect that offers customer insights in real-time and enables agents to respond as per the customer's need and enhance the overall customer experience.

Global Speech Analytics Market Segmentation and Key Players

Segment / Key Players	Categorization
Offering	Solution, Service [Professional, Managed]
Deployment Type	On-Premises, Cloud-Based
Enterprise Size	Small & Medium Enterprise, Large Enterprise
Vertical	BFSI, Media & Entertainment, Manufacturing, Automotive, Healthcare, Energy & Utilities, Government, Retail, Others
Application	Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Risk & Compliance Management, Others
Key Players	Hewlett Packard Enterprise Company, Calabrio Inc., Clarabridge Inc., NICE Ltd., Verint Systems Inc., CallMiner Inc., Genesys Telecommunications Laboratories Inc., OnviSource, Avaya Holdings Corporation, Aspect Software Inc., Zoom International, and Castel Communications

Browse Market Insight and In-depth TOC on "Global Speech Analytics Market – Analysis and Forecast (2025-2030)"

The BFSI category held the largest share of the speech analytics market in 2023

Based on vertical, the global speech analytics market is divided into BFSI, hospitality, it & telecom, healthcare, media & entertainment, manufacturing, government, retail, and others. Of all, the BFSI category held the largest share of the market in 2023, owing to the increasing use of speech analytics solutions by financial institutions, to enhance customer satisfaction, and ensure regulatory compliance.

Based on application, the global speech analytics market is categorized into customer experience management, call monitoring, agent performance monitoring, risk & compliance management, and others. Of all, the customer experience management category held the largest share in the market in 2023, owing to the growing need to analyze overall customer experience, and then forecast customer satisfaction score, which helps firms to improve their sales strategies.

Geography Insight

Geographically, North America has accounted for the largest share in the speech analytics market, globally and is predicted to grow significantly during the forecast period. The growth of this market is attributed to the existence of a large number of speech analytics solution vendors in the U.S., an increasing service industry, and an increasing number of contact centers in the region.

Competitive Insight

Some of the key players operating in the global speech analytics market are Hewlett Packard Enterprise Company, Calabrio Inc., Clarabridge Inc., NICE Ltd., Verint Systems Inc., CallMiner Inc., Genesys Telecommunications Laboratories Inc., OnviSource, Avaya Holdings Corporation, Aspect Software Inc., Zoom International, and Castel Communications.

Key Takeaway from the Report:

• Among all the offerings, the solution category held a larger share of the market in 2023. However, the service category is expected to witness faster growth during the forecast period.
• Of all the deployment types, the cloud-based category is expected to witness faster growth during the forecast period.
• The large enterprises category held a larger share of the speech analytics market in 2023.
• Of all verticals, the BFSI category held the largest share in the market in 2023.
• Among all the applications, the customer experience management category held the largest share of the market in 2023.

The Report Offers:

• Historical market estimate for the years 2018–2023 and forecast for the years 2025–2030
• Insight on current market trends, market dynamics, key opportunities and major challenges in the industry
• Market insights by in-depth segmentation with industry dynamics.
• Competitive analysis and benchmarking of the industry leaders and their product offerings
• Profiles of leading players and innovators, their financial overview, and product portfolio
• Analysis of key industry trends and recent developments
• Value chain analysis and distribution channel analysis with opportunity assessment
• Market share analysis of major players

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The report provides the market value for the base year 2023 and a yearly forecast till 2030 in terms of revenue (USD Billion). The report segments the global speech analytics market based on offering, deployment type, enterprise size, vertical, application, and region.

Global Speech Analytics Market Coverage

Offering Insight and Forecast 2025-2030

• Solution
• Service
  • Professional
  • Managed

Deployment Type Insight and Forecast 2025-2030

• On-Premises
• Cloud-Based

Enterprise Size Insight and Forecast 2025-2030

• Large Enterprises
• Small & Medium Enterprises

Vertical Insight and Forecast 2025-2030

• Banking, Financial Services, and Insurance (BFSI)
• Hospitality
• Information Technology (IT) & Telecom
• Healthcare
• Media & Entertainment
• Manufacturing
• Government
• Retail
• Others

Application Insight and Forecast 2025-2030

• Customer Experience Management
• Call Monitoring
• Agent Performance Monitoring
• Risk & Compliance Management
• Others

Geographical Segmentation

Speech Analytics Market by Region

North America

• By Offering
• By Deployment Type
• By Enterprise Size
• By Vertical
• By Application
• By Country – U.S., Canada, and Mexico

Europe

• By Offering
• By Deployment Type
• By Enterprise Size
• By Vertical
• By Application
• By Country – Germany, U.K., France, Italy, Spain, and Rest of Europe

Asia-Pacific (APAC)

• By Offering
• By Deployment Type
• By Enterprise Size
• By Vertical
• By Application
• By Country – China, Japan, India, South Korea, Australia, and Rest of Asia-Pacific

Rest of the World (RoW)

• By Offering
• By Deployment Type
• By Enterprise Size
• By Vertical
• By Application
• By Country – Brazil, Saudi Arabia, South Africa, and Other Countries