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Status : Published Published On : Jul, 2025 Report Code : VRICT5136 Industry : ICT & Media Available Format : Page : 161

Global Speech Analytics Market – Analysis and Forecast (2026-2035)

Industry Insights by Offering (Solution, Service [Professional, Managed]), by Deployment Type (On-Premises, Cloud-Based), by Enterprise Size (Small & Medium Enterprise, Large Enterprise), by Vertical (BFSI, Media & Entertainment, Manufacturing, Automotive, Healthcare, Energy & Utilities, Government, Retail, Others), by Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Risk & Compliance Management, Others) and by Geography (North America, Europe, Asia-Pacific, Middle East, and Rest of the World)

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Industry Overview

The global Speech Analytics Market is projected to reach USD 6.2 billion by 2035, registering a CAGR of 16.6% during the forecast period. Growing significance for real-time speech analytics solutions and increasing demand for speech analytics solutions to cater growing BPO sector, propelling the growth of the market.

Speech Analytics Market Highlights

Speech Analytics Market Segmentation

Insight by Offering

  • Solution
  • Service

The service category is expected to witness faster growth during the forecast period, owing to the rising demand for consulting, integration, and implementation. This category is sub-segmented into managed and professional.

Insight by Deployment Type

  • On-Premises
  • Cloud-Based

Among the two segments, the cloud-based category is expected to witness faster growth during the forecast period. The growth of this segment is attributed to the fact that cloud-based deployment offers high speed, 24/7 service, and enhanced scalability.

Insight by Among the two segments, the cloud-based category is expected to witness faster growth during the forecast period. The growth of this segment is attributed to the fact that cloud-based deployment offers high speed, 24/7 service, and enhanced scalability.

  • Small & Medium Enterprises
  • Large Enterprises Based on Enterprise Size

The growth of this segment is attributed to the fact that large enterprises adopt speech analytics solutions more in comparison to SMEs, to offer better customer experience, encourage their repeat business, and retain their large customer base.

Insight by Vertical

  • BFSI
  • Media & Entertainment
  • IT
  • Telecommunications
  • Manufacturing
  • Automotive
  • Healthcare
  • Energy & Utilities
  • Government
  • Retail
  • E-Commerce
  • Travel
  • Hospitality
  • Healthcare
  • Life Sciences.

The telecommunications industry is estimated to dominate the market during the forecast timeframe. The enormous generation of data in this connected world concept is the major factor driving this segment. Companies in the telecom service providers are the leading end-users of speech analytics.

Insight by Application

  • Sales
  • Marketing Management
  • Customer Experience Management
  • Risk
  • Compliance Management
  • Agent Performance Tracking
  • Competitive Intelligence
  • Call Tracking

The leading segment is the competitive intelligence segment with a high CAGR in terms of revenue growth. This segment has extensively impacted the contact centers’ communication methods, causing improved performance of the enterprises.

Global Speech Analytics Market Report Coverage

Report Metric

Details

Historical Period

2020 - 2024

Base Year Considered

2025

Forecast Period

2026 - 2035

Market Size in 2025

U.S.D.  2.6 Billion

Revenue Forecast in 2035

U.S.D.  6.2 Billion

Growth Rate

16.6%

Segments Covered in the Report

By Offering, By Deployment Type, By Enterprise Size, By Vertical, and By Application

Report Scope

Market Trends, Drivers, and Restraints; Revenue Estimation and Forecast; Segmentation Analysis; Impact of COVID-19; Companies’ Strategic Developments; Market Share Analysis of Key Players; Company Profiling

Regions Covered in the Report

North America, Europe, Asia-Pacific, Middle East, and Rest of the World

Industry Dynamics

Speech Analytics Market Growth Drivers

The global speech analytics market has been driven by several key factors, predominantly increasing the number of contact centers, rising focus on customer satisfaction, growing significance for real-time speech analytics solutions, and increasing demand for speech analytics solutions to cater growing BPO sector.

Customer experience management: Speech analytics can help organizations understand customer sentiments, identify emerging trends, and improve customer satisfaction by analyzing customer interactions.

Contact center optimization: By analyzing customer calls, speech analytics can identify common issues, agent performance, and customer pain points, enabling contact centers to optimize processes, train agents, and enhance overall performance.

Compliance and risk management: Speech analytics systems can monitor calls for regulatory compliance, identify potential risks or fraud, and flag suspicious activities, ensuring businesses adhere to legal and ethical standards.

Sales and marketing effectiveness: Analyzing sales calls and customer conversations can provide insights into effective sales techniques, customer preferences, and product feedback, helping organizations refine their sales and marketing strategies.

Market research and competitive intelligence: By analyzing interviews, focus groups, and social media conversations, speech analytics can provide valuable insights into consumer behavior, market trends, and competitive analysis.

Speech Analytics Market Restraints

Difficulty in quantifying the return on investment (RoI) is hindering the growth of the speech analytics market globally.

Recent Developments By the Key Players

Hewlett Packard Enterprise (HPE) has launched VM Essentials, a cost-effective virtualization solution designed to offer customers greater flexibility while making it easier to transition to a hybrid cloud environment. The new solution is available exclusively through HPE’s channel partners, reinforcing the company’s commitment to a partner-led approach and enabling partners to assist customers with evolving virtualization strategies.

Calabrio, the workforce performance company, has acquired Echo AI, a generative AI-native conversation intelligence platform, which is the next strategic step in Calabrio’s commitment to providing contact centers with the latest innovative solutions through near-time conversation insights that enhance customer experiences and operational efficiency.

Speech Analytics Market Geography Insight

Geographically, North America has accounted for the largest share in the speech analytics market globally and is predicted to grow significantly during the forecast period. The growth of this market is attributed to the existence of a large number of speech analytics solution vendors in the U.S., an increasing service industry, and an increasing number of contact centers in the region. Moreover, the Asia-Pacific is expected to witness the fastest growth during the forecast period due to the increasing IT investments in developing countries, such as China and India.

Speech Analytics Market Competitive Insight

Some of the key players operating in the global speech analytics market are:

  • Hewlett Packard Enterprise Company
  • Calabrio Inc.
  • Clarabridge Inc.
  • NICE Ltd.
  • Verint Systems Inc.
  • CallMiner Inc.
  • Genesys Telecommunications Laboratories Inc.
  • OnviSource
  • Avaya Holdings Corporation
  • Aspect Software Inc.
  • Zoom International
  • Castel Communications

Primary Research

VynZ Research conducts extensive primary research to understand the market dynamics, validate market data, and obtain key opinions from industry experts. The key profiles approached within the industry include CEO, CFO, CTO, President, Vice President, Product Managers, Regional Heads, and Others. Also, end-user surveys comprising consumers are conducted to understand consumer behavior.

The Speech Analytics Market report offers a comprehensive market segmentation analysis along with an estimation for the forecast period 2026–2035.

Segments Covered in the Report

  • By Offering
    • Solution
    • Service
      • Professional
      • Managed
  • By Deployment Type
    • On-Premises
    • Cloud-Based
  • By Enterprise Size
    • Large Enterprises
    • Small & Medium Enterprises
  • By Vertical
    • Banking, Financial Services, and Insurance (BFSI)
    • Hospitality
    • Information Technology (IT) & Telecom
    • Healthcare
    • Media & Entertainment
    • Manufacturing
    • Government
    • Retail
    • Others
  • By Application
    • Customer Experience Management
    • Call Monitoring
    • Agent Performance Monitoring
    • Risk & Compliance Management
    • Others

Region Covered in the Report

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • U.K.
    • France
    • Italy
    • Spain
    • Russia
    • Rest of Europe
  • Asia-Pacific (APAC)
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia-Pacific
  • Rest of the World (RoW)
    • Brazil
    • Saudi Arabia
    • South Africa
    • U.A.E.
    • Other Countries

Speech Analytics Market Size

Source: VynZ Research

Speech Analytics Market Analysis

Source: VynZ Research

Frequently Asked Questions

Which region holds the largest share in the market?

Geographically, North America has accounted for the largest share in speech analytics market, globally.

Which region offers greater investment opportunities in the near future?

Asia-Pacific region offers greater investment opportunities in the near future.

Which region is the fastest growing in the global market?

Asia-Pacific is expected to witness the fastest growth during the forecast period.

What are the key growth drivers for this market?

Global speech analytics market has been driven by several key factors, predominantly increasing number of contact centers, rising focus on customer satisfaction, growing significance for real-time speech analytics solutions, and increasing demand for speech analytics solutions to cater growing BPO sector.

What is the growth rate of the global market?

The global speech analytics market is registering a CAGR of 19.8% during the forecast period.

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