Global Chatbots in Healthcare Market – Analysis and Forecast (2025-2030)

Industry Overview

The Global Chatbots in the Healthcare Market is expected to grow from USD 0.15 billion in 2023 to USD 0.57 billion by 2030 at a CAGR of 24.23% during the forecast period ranging from 2025 to 2030. Chatbots imply specially designed computer programs or software that help in establishing a conversation with humans using Artificial Intelligence. Chatbots are quite popular and user-friendly approaches used across a wide range of applications and industries. The technology helps in simulated conversations to provide automated responses to the questions of users. It can also perform a few specific tasks based on a set of predefined algorithms. Chatbots are extensively used in the healthcare industry due to their potential benefits and their efficiency in enhancing patient care. It is also used to streamline administrative tasks and provide precise information to users.

Cost savings is one primary growth factor of the market. In addition, higher adoption in the healthcare sector, rising internet penetration and connectivity, adoption of smart wearable devices, and lack of effective patient management also propel the growth of chatbots in the healthcare market.

Typically, inadequate options for development hinder market growth. However, the rise in the number of platform-based chatbots, such as social media chatbots, healthcare chatbots, and cloud-based chatbots, is creating novel opportunities for market growth.

Chatbots in Healthcare Market Segmentation

Insight by Component

The global chatbots in the healthcare market are divided by components into software and services where the former will dominate the market due to lower operating costs, higher usage, increasing internet penetration, and a rise in the number of smartphone users.

Insight by Deployment Model

The global chatbots in the healthcare market is divided by deployment model into the on-premise model and a cloud-based model. Out of these two models, the cloud-based model is expected to grow more due to the benefits offered, higher accessibility, lower cost, hassle-free integration, and less customization.

Insight by Application

According to different applications, the global chatbots in the healthcare market are divided into customer service and administration, medical triage, mental health, patient engagement, health and fitness, and other segments. Out of these segments, the medical triage segment will grow more due to extensive usage in pre-diagnosis purposes.

Insight by End-User

The end users also divide the global chatbots in the healthcare market into patients, providers, payers, and other categories. Out of these categories, the patient segment is expected to dominate the market more being the primary users. They can access them easily through social media pages or medical sites and get accurate and professional guidance and quick redressal of their queries.

Global Chatbots in Healthcare Market Report Coverage

Industry Dynamics

Industry Trends

There is a significant development in technology, such as AI and machine learning, which is implemented in this technology extensively. Also, there is a growing trend of launching more sophisticated chatbots with integrated voice recognition systems by the industry players. Chatbots are also used now to provide mental health support and therapy through empathetic responses.

Chatbots in Healthcare Market Growth Drivers

The primary growth driver of the global chatbots in the healthcare market is the growing adoption of smartphones. In addition, the rise of chronic diseases, growing demand for virtual health assistance, development in NLP and speech recognition, and growing trust of patients in chatbots are also fueling the market growth. The market growth is also attributed to the growing demand for reducing the burden on healthcare infrastructure and cost optimization. The growth is further facilitated by the ability of the chatbots to enhance customer experience and due to the ongoing technological developments and innovations. A few other major growth factors are round-the-clock availability, efficient triaging, and remote monitoring device integration and support.

Chatbots in Healthcare Market Challenges

Lack of awareness and misconceptions regarding chatbots among people do not allow widespread acceptance. Another significant factor that hinders the growth of the market is that a large number of people still do not use smartphones or have internet services in a lot of regions.

Chatbots in Healthcare Market Opportunities

Moreover, the advantages offered by the innovative chatbots across different platforms including their ability to provide data-driven suggestions and recommendations in a lot of situations increase the preference among consumers and push the adoption and the market forward.

Chatbots in Healthcare Market Geographic Overview

North American market will grow at a high CAGR during the forecast period due to growing smartphone adoption, internet connectivity, and demand for virtual health assistance.

The European market will grow due to the rising number of collaborations among industry players and healthcare providers, growing awareness, benefits offered, absence of competent patient engagement, and rise in inpatient waiting time.

The Asia-Pacific market, on the other hand, will grow due to the growing adoption of digital health, the development of AI, improved patient engagement, and cost efficiency.

Chatbots in Healthcare Market Competitive Insight

The strategies followed by chatbots in the healthcare market include product launches, acquisitions, collaborations & partnerships, and R&D activities to have a competitive edge in the market.

HealthTap is a medical group and technology company delivering telehealth virtual healthcare via the web and health apps. Their customers include health consumers in the United States, insurance companies, health systems and self-insured employers.

Baidu, Inc. is a Chinese multinational technology company specializing in Internet-related services, headquartered in Beijing's Haidian District. It holds a dominant position in China's search engine market and provides a wide variety of other internet services such as Baidu Baike, iQIYI, and Baidu Tieba.

Some of the key players operating in the chatbots in the healthcare market are Babylon Inc., HealthTap, Inc., Baidu, Inc., Sensely, Inc., Woebot Health, Ada Health GmbH, Your.MD Ltd. UK, Buoy Health, Inc., PACT Care BV., and GYANT.com, Inc.

Recent Developments by Key Players

HealthTap and Health Gorilla Join Forces to Make Medical Records Seamlessly Available to Doctors and Consumers on HealthTap

Virtual Health and Woebot Health collaborated that allows Virtua Health primary care clinicians and specialists to provide Woebot for Adults as a clinically directed adjunctive tool for people waiting to see a behavioral health provider.

The Chatbots in Healthcare Market report offers a comprehensive market segmentation analysis along with an estimation for the forecast period 2025–2030.

Segments Covered in the Report

• By Component
  • Software
  • Services
• By Deployment Model 
  • On-Premise Model
  • Cloud-Based Model
• By Application 
  • Medical Triage
  • Customer Service and Administration
  • Mental Health
  • Health and Fitness
  • Patient Engagement
  • Others
    • Clinical Trials
    • Medical Reminder
    • Chatbot in Research
    • Chatbots in Medical Procedures
• End-User
  • Patients
  • Providers
  • Payers
  • Others

Region Covered in the Report

• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • Germany
  • U.K.
  • France
  • Italy
  • Spain
  • Russia
  • Rest of Europe
• Asia-Pacific (APAC)
  • China
  • Japan
  • India
  • South Korea
  • Rest of Asia-Pacific
• Rest of the World (RoW)
  • Brazil
  • Saudi Arabia
  • South Africa
  • U.A.E.
  • Other Countries

Source: VynZ Research

1.    Research Overview

        1.1.    The Report Offers
        1.2.    Market Coverage
                1.2.1.    By Component
                1.2.2.    By Deployment Model 
                1.2.3.    By Application
                1.2.4.    By End-User
                1.2.5.    By Region
        1.3.    Research Phases
        1.4.    Limitations
        1.5.    Market Methodology
                1.5.1.    Data Sources
                        1.5.1.1. Primary Research
                        1.5.1.2. Secondary Research
                1.5.2.    Methodology
                        1.5.2.1. Data Exploration
                        1.5.2.2. Forecast Parameters
                        1.5.2.3. Data Validation
                        1.5.2.4. Assumptions
                1.5.3.    Study Period & Data Reporting Unit

2.    Executive Summary

3.    Industry Overview

        3.1.    Industry Dynamics
                3.1.1.    Market Growth Drivers
                3.1.2.    Market Restraints
                3.1.3.    Key Market Trends
                3.1.4.    Major Opportunities
        3.2.    Industry Ecosystem
                3.2.1.    Porter’s Five Forces Analysis
                3.2.2.    Recent Development Analysis
                3.2.3.    Value Chain Analysis
        3.3.    Competitive Insight
                3.3.1.    Competitive Position of Industry Players
                3.3.2.    Market Attractive Analysis
                3.3.3.    Market Share Analysis

4.    Global Market Estimate and Forecast

        4.1.    Global Market Overview
        4.2.    Global Market Estimate and Forecast to 2027

5.    Market Segmentation Estimate and Forecast

        5.1.    By Component
                5.1.1.    Software
                        5.1.1.1. Market Definition
                        5.1.1.2. Market Estimation and Forecast to 2030  
                5.1.2.    Services
                        5.1.2.1. Market Definition
                        5.1.2.2. Market Estimation and Forecast to 2030
        5.2.    By Deployment Model
                5.2.1.    On-Premise Model
                        5.2.1.1. Market Definition
                        5.2.1.2. Market Estimation and Forecast to 2030
                5.2.2.    Cloud-Based Model
                        5.2.2.1. Market Definition
                        5.2.2.2. Market Estimation and Forecast to 2030
        5.3.    By Application   
                5.3.1.    Medical Triage
                        5.3.1.1. Market Definition
                        5.3.1.2. Market Estimation and Forecast to 2030
                5.3.2.    Customer Service and Administration
                        5.3.2.1. Market Definition
                        5.3.2.2. Market Estimation and Forecast to 2030
                5.3.3.    Mental Health
                        5.3.3.1. Market Definition
                        5.3.3.2. Market Estimation and Forecast to 2030
                5.3.4.    Health and Fitness
                        5.3.4.1. Market Definition
                        5.3.4.2. Market Estimation and Forecast to 2030
                5.3.5.    Patient Engagement
                        5.3.5.1. Market Definition
                        5.3.5.2. Market Estimation and Forecast to 2030
                5.3.6.    Others
                        5.3.6.1. Market Definition
                        5.3.6.2. Market Estimation and Forecast to 2030
                                5.3.6.2.1. Clinical Trials
                                5.3.6.2.2. Medical Reminder
                                5.3.6.2.3. Chatbot in Research
                                5.3.6.2.4. Chatbots in Medical Procedures
        5.4.    By End-User
                5.4.1.    Patients
                        5.4.1.1. Market Definition
                        5.4.1.2. Market Estimation and Forecast to 2030
                5.4.2.    Providers
                        5.4.2.1. Market Definition
                        5.4.2.2. Market Estimation and Forecast to 2030
                5.4.3.    Payers
                        5.4.3.1. Market Definition
                        5.4.3.2. Market Estimation and Forecast to 2030
                5.4.4.    Others
                        5.4.4.1. Market Definition
                        5.4.4.2. Market Estimation and Forecast to 2030
        
6.    North America Market Estimate and Forecast

        6.1.    By Component
        6.2.    By Deployment Model 
        6.3.    By Application
        6.4.    By End-User
        6.5.    By Country
                6.5.1.    U.S. Market Estimate and Forecast
                6.5.2.    Canada Market Estimate and Forecast
                6.5.3.    Mexico Market Estimate and Forecast

7.    Europe Market Estimate and Forecast

        7.1.    By Component
        7.2.    By Deployment Model 
        7.3.    By Application
        7.4.    By End-User
        7.5.    By Country
                7.5.1.    Germany Market Estimate and Forecast
                7.5.2.    France Market Estimate and Forecast
                7.5.3.    U.K. Market Estimate and Forecast
                7.5.4.    Italy Market Estimate and Forecast
                7.5.5.    Spain Market Estimate and Forecast
                7.5.6.    Rest of Europe Market Estimate and Forecast

8.    Asia-Pacific Market Estimate and Forecast

        8.1.    By Component
        8.2.    By Deployment Model 
        8.3.    By Application
        8.4.    By End-User
        8.5.    By Country
                8.5.1.    China Market Estimate and Forecast
                8.5.2.    Japan Market Estimate and Forecast
                8.5.3.    India Market Estimate and Forecast
                8.5.4.    South Korea Market Estimate and Forecast
                8.5.5.    Singapore Market Estimate and Forecast
                8.5.6.    Rest of Asia-Pacific Market Estimate and Forecast

9.    Rest of the World (RoW) Market Estimate and Forecast

        9.1.    By Component
        9.2.    By Deployment Model 
        9.3.    By Application
        9.4.    By End-User
        9.5.    By Country
                9.5.1.    Brazil Market Estimate and Forecast
                9.5.2.    Saudi Arabia Market Estimate and Forecast
                9.5.3.    South Africa Market Estimate and Forecast
                9.5.4.    Other Countries Market Estimate and Forecast

10.    Company Profiles

        10.1.    Babylon Inc.
                10.1.1.    Snapshot
                10.1.2.    Overview
                10.1.3.    Offerings
                10.1.4.    Financial Insight
                10.1.5.    Recent Developments
        10.2.    HealthTap, Inc.
                10.2.1.    Snapshot
                10.2.2.    Overview
                10.2.3.    Offerings
                10.2.4.    Financial Insight
                10.2.5.    Recent Developments
        10.3.    Baidu, Inc.
                10.3.1.    Snapshot
                10.3.2.    Overview
                10.3.3.    Offerings
                10.3.4.    Financial Insight
                10.3.5.    Recent Developments
        10.4.    Sensely, Inc.
                10.4.1.    Snapshot
                10.4.2.    Overview
                10.4.3.    Offerings
                10.4.4.    Financial Insight
                10.4.5.    Recent Developments
        10.5.    Woebot Health
                10.5.1.    Snapshot
                10.5.2.    Overview
                10.5.3.    Offerings
                10.5.4.    Financial Insight
                10.5.5.    Recent Developments
        10.6.    Ada Health GmbH
                10.6.1.    Snapshot
                10.6.2.    Overview
                10.6.3.    Offerings
                10.6.4.    Financial Insight
                10.6.5.    Recent Developments
        10.7.    Your.MD Ltd. UK
                10.7.1.    Snapshot
                10.7.2.    Overview
                10.7.3.    Offerings
                10.7.4.    Financial Insight
                10.7.5.    Recent Developments
        10.8.    Buoy Health, Inc.
                10.8.1.    Snapshot
                10.8.2.    Overview
                10.8.3.    Offerings
                10.8.4.    Financial Insight
                10.8.5.    Recent Developments
        10.9.    PACT Care BV.
                10.9.1.    Snapshot
                10.9.2.    Overview
                10.9.3.    Offerings
                10.9.4.    Financial Insight
                10.9.5.    Recent Developments
        10.10.    GYANT.com, Inc.
                10.10.1. Snapshot
                10.10.2. Overview
                10.10.3. Offerings
                10.10.4. Financial Insight
                10.10.5. Recent Developments

11.    Appendix

        11.1.    Exchange Rates
        11.2.    Abbreviations

Note: Financial insight and recent developments of different companies are subject to the availability of information in the secondary domain.

List of Tables

Table 1 Sources
Table 2 Study Periods
Table 3 Data Reporting Unit
Table 4 Global Chatbots in Healthcare Market Size, By Component, 2018 - 2023 (USD Billion)
Table 5 Global Chatbots in Healthcare Market Size, By Component, 2025 - 2030 (USD Billion)
Table 6 Global Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2023 (USD Billion)
Table 7 Global Chatbots in Healthcare Market Size, By Deployment Model, 2025 - 2030 (USD Billion)
Table 8 Global Chatbots in Healthcare Market Size, By Application, 2018 - 2023 (USD Billion)
Table 9 Global Chatbots in Healthcare Market Size, By Application, 2025 - 2030 (USD Billion)
Table 10 Global Chatbots in Healthcare Market Size, By End-User, 2018 - 2023 (USD Billion)
Table 11 Global Chatbots in Healthcare Market Size, By End-User, 2025 - 2030 (USD Billion)
Table 12 Global Chatbots in Healthcare Market Size, by Region, 2018 - 2023 (USD Billion)
Table 13 Global Chatbots in Healthcare Market Size, by Region, 2025 - 2030 (USD Billion)
Table 14 North America Chatbots in Healthcare Market Size, By Component, 2018 - 2023 (USD Billion)
Table 15 North America Chatbots in Healthcare Market Size, By Component, 2025 - 2030 (USD Billion)
Table 16 North America Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2023 (USD Billion)
Table 17 North America Chatbots in Healthcare Market Size, By Deployment Model, 2025 - 2030 (USD Billion)
Table 18 North America Chatbots in Healthcare Market Size, By Application, 2018 - 2023 (USD Billion)
Table 19 North America Chatbots in Healthcare Market Size, By Application, 2025 - 2030 (USD Billion)
Table 20 North America Chatbots in Healthcare Market Size, By End-User, 2018 - 2023 (USD Billion)
Table 21 North America Chatbots in Healthcare Market Size, By End-User, 2025 - 2030 (USD Billion)
Table 22 North America Chatbots in Healthcare Market Size, by Region, 2018 - 2023 (USD Billion)
Table 23 North America Chatbots in Healthcare Market Size, by Region, 2025 - 2030 (USD Billion)
Table 24 Europe Chatbots in Healthcare Market Size, By Component, 2018 - 2023 (USD Billion)
Table 25 Europe Chatbots in Healthcare Market Size, By Component, 2025 - 2030 (USD Billion)
Table 26 Europe Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2023 (USD Billion)
Table 27 Europe Chatbots in Healthcare Market Size, By Deployment Model, 2025 - 2030 (USD Billion)
Table 28 Europe Chatbots in Healthcare Market Size, By Application, 2018 - 2023 (USD Billion)
Table 29 Europe Chatbots in Healthcare Market Size, By Application, 2025 - 2030 (USD Billion)
Table 30 Europe Chatbots in Healthcare Market Size, By End-User, 2018 - 2023 (USD Billion)
Table 31 Europe Chatbots in Healthcare Market Size, By End-User, 2025 - 2030 (USD Billion)
Table 32 Europe Chatbots in Healthcare Market Size, by Region, 2018 - 2023 (USD Billion)
Table 33 Europe Chatbots in Healthcare Market Size, by Region, 2025 - 2030 (USD Billion)
Table 34 Asia-Pacific Chatbots in Healthcare Market Size, By Component, 2018 - 2023 (USD Billion)
Table 35 Asia-Pacific Chatbots in Healthcare Market Size, By Component, 2025 - 2030 (USD Billion)
Table 36 Asia-Pacific Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2023 (USD Billion)
Table 37 Asia-Pacific Chatbots in Healthcare Market Size, By Deployment Model, 2025 - 2030 (USD Billion)
Table 38 Asia-Pacific Chatbots in Healthcare Market Size, By Application, 2018 - 2023 (USD Billion)
Table 39 Asia-Pacific Chatbots in Healthcare Market Size, By Application, 2025 - 2030 (USD Billion)
Table 40 Asia-Pacific Chatbots in Healthcare Market Size, By End-User, 2018 - 2023 (USD Billion)
Table 41 Asia-Pacific Chatbots in Healthcare Market Size, By End-User, 2025 - 2030 (USD Billion)
Table 42 Asia-Pacific Chatbots in Healthcare Market Size, by Region, 2018 - 2023 (USD Billion)
Table 43 Asia-Pacific Chatbots in Healthcare Market Size, by Region, 2025 - 2030 (USD Billion)
Table 44 RoW Chatbots in Healthcare Market Size, By Component, 2018 - 2023 (USD Billion)
Table 45 RoW Chatbots in Healthcare Market Size, By Component, 2025 - 2030 (USD Billion)
Table 46 RoW Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2023 (USD Billion)
Table 47 RoW Chatbots in Healthcare Market Size, By Deployment Model, 2025 - 2030 (USD Billion)
Table 48 RoW Chatbots in Healthcare Market Size, By Application, 2018 - 2023 (USD Billion)
Table 49 RoW Chatbots in Healthcare Market Size, By Application, 2025 - 2030 (USD Billion)
Table 50 RoW Chatbots in Healthcare Market Size, By End-User, 2018 - 2023 (USD Billion)
Table 51 RoW Chatbots in Healthcare Market Size, By End-User, 2025 - 2030 (USD Billion)
Table 52 RoW Chatbots in Healthcare Market Size, by Region, 2018 - 2023 (USD Billion)
Table 53 RoW Chatbots in Healthcare Market Size, by Region, 2025 - 2030 (USD Billion)
Table 54 Snapshot – Babylon Inc.
Table 55 Snapshot – HealthTap, Inc.
Table 56 Snapshot – Baidu, Inc.
Table 57 Snapshot – Sensely, Inc. 
Table 58 Snapshot – Woebot Health
Table 59 Snapshot – Ada Health GmbH
Table 60 Snapshot – Your.MD Ltd. UK
Table 61 Snapshot – Buoy Health, Inc.
Table 62 Snapshot – PACT Care BV.
Table 63 Snapshot – GYANT.com, Inc.

List of Figures

Figure 1 Market Coverage
Figure 2 Research Phases
Figure 3 Secondary Sources for Different Parameters
Figure 4 Methodology
Figure 5 Data Mining & Exploration
Figure 6 Data Triangulation
Figure 7 Assumptions for Market Estimation and Forecast
Figure 8 Market Synopsis
Figure 9 Global Chatbots in Healthcare Market - Growth Drivers and Restraints
Figure 10 Competitive Benchmark
Figure 11 Global Chatbots in Healthcare Market Highlight
Figure 12 Global Chatbots in Healthcare Market Size, By Component, 2018 - 2030(USD Billion)
Figure 13 Global Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2030(USD Billion)
Figure 14 Global Chatbots in Healthcare Market Size, By Application, 2018 - 2030(USD Billion)
Figure 15 Global Chatbots in Healthcare Market Size, By End-User, 2018 - 2030(USD Billion)
Figure 16 Global Chatbots in Healthcare Market Size, by Region, 2018 - 2030(USD Billion)
Figure 17 North America Chatbots in Healthcare Market Highlight
Figure 18 North America Chatbots in Healthcare Market Size, By Component, 2018 - 2030(USD Billion)
Figure 19 North America Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2030(USD Billion)
Figure 20 North America Chatbots in Healthcare Market Size, By Application, 2018 - 2030(USD Billion)
Figure 21 North America Chatbots in Healthcare Market Size, By End-User, 2018 - 2030(USD Billion)
Figure 22 North America Chatbots in Healthcare Market Size, by Region, 2018 - 2030(USD Billion)
Figure 23 Europe Chatbots in Healthcare Market Highlight
Figure 24 Europe Chatbots in Healthcare Market Size, By Component, 2018 - 2030(USD Billion)
Figure 25 Europe Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2030(USD Billion)
Figure 26 Europe Chatbots in Healthcare Market Size, By Application, 2018 - 2030(USD Billion)
Figure 27 Europe Chatbots in Healthcare Market Size, By End-User, 2018 - 2030(USD Billion)
Figure 28 Europe Chatbots in Healthcare Market Size, by Region, 2018 - 2030(USD Billion)
Figure 29 Asia-Pacific Chatbots in Healthcare Market Highlight
Figure 30 Asia-Pacific Chatbots in Healthcare Market Size, By Component, 2018 - 2030(USD Billion)
Figure 31 Asia-Pacific Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2030(USD Billion)
Figure 32 Asia-Pacific Chatbots in Healthcare Market Size, By Application, 2018 - 2030(USD Billion)
Figure 33 Asia-Pacific Chatbots in Healthcare Market Size, By End-User, 2018 - 2030(USD Billion)
Figure 34 Asia-Pacific Chatbots in Healthcare Market Size, by Region, 2018 - 2030(USD Billion)
Figure 35 RoW Chatbots in Healthcare Market Highlight
Figure 36 RoW Chatbots in Healthcare Market Size, By Component, 2018 - 2030(USD Billion)
Figure 37 RoW Chatbots in Healthcare Market Size, By Deployment Model, 2018 - 2030(USD Billion)
Figure 38 RoW Chatbots in Healthcare Market Size, By Application, 2018 - 2030(USD Billion)
Figure 39 RoW Chatbots in Healthcare Market Size, By End-User, 2018 - 2030(USD Billion)
Figure 40 RoW Chatbots in Healthcare Market Size, by Region, 2018 - 2030(USD Billion)